Community Rules, Support, and Our Official Position

Updated Jul 13, 2026

HeheSTL is a pragmatic project. We provide access to a huge database in exchange for decent behavior and support of the platform.

Support policy

Support is not your personal 3D-printing consultant. Google general questions or ask AI models.
Answers to 99% of questions are already in our Wiki (@wikihehe).
Vague, pointless requests and messages from users who aren’t subscribed to the info channels are handled with low priority or ignored.
Ban from support: Issued for 5–10 identical requests per month. This creates excess load. The right to contact support is restored with a long paid subscription.

AI-generated junk: Publishing AI-generated 3D models is punished with a permanent ban with no right of reinstatement.
Parasitism: The community lives on exchange. Constant consumers who bring no value (no posts, no sharing, no helping others) get help only on a paid basis.
Toxicity: Constant complaining, stirring up conflicts, and inappropriate behavior lead to removal from the grid.
Model requests: Available free inside the subscription, or for a small fee via special buttons on the channels.

We are completely indifferent to internal conflicts between users and other groups.
We do not participate in any private community and consider independence our main advantage.
Any closed private group objectively falls short of HeheSTL public channels in file volume, structure, and update speed.
On “exclusivity”: This is just a marketing term. All content here is pirated. Its quality ranges from professional to very low, regardless of the original asking price.